FAQ

You can make a request for a return within 14 days of receiving your order. If your product is faulty, please contact us before requesting a return. To be eligible for a successful return you must comply with our returns policy: All items must be unworn, undamaged and in original condition with all tags attached inside the provided packaging. The item does not have any stains or marks. The request for return was made within 14 days. The item does not have any odours (including body odour, perfume or deodorant) The item was not on sale at the time of purchase. Please make sure to take care when trying on your items and return them in the same condition and packaging. Any returns that do not meet our policy will not be accepted. If you do not have a registered account with us, please contact our customer service to start the returns process.

You can use the tracking number assigned to your returns label and follow the progress of your package. After we have received your package and checked the condition of your items, we will issue your refund. Refunds are issued within 10 days to the original payment method. Once we have completed your refund process, you will receive a confirmation email.

Sale items are marked to clear and will not be eligible for a return. Any unauthorised Sale items received by our team will be returned to the sender.

We ensure that our items have been checked for quality control by the manufacturers and our dispatch team before being packaged. We realise that damage can occur while in transit and we would love to help you resolve any problems you may have with a faulty or broken item.

If your order was successful, you will receive an order confirmation email within an hour of placing your order. Confirmation of your order and order details will also be available in your Pardis account. Once the order has been processed and shipped, you will receive a second email with a tracking number for your shipment. All orders are shipped within 2 business days, excluding public holidays.

You can add or remove items to your shopping cart but once an order has been placed we are unable to make any changes.

There can be several reasons for your order being cancelled or refunded. Fraudulent Your order may have been marked as fraudulent if you did not enter the correct shipping address or payment details. As we are unable to complete the order we may cancel your order or issue a refund. Low Stock You will receive an email if your order was refunded due to a stock discrepancy.

All you need to shop with us is an email address. We recommend that you register for an account so that you will be able to keep a record of your previous orders and wishlist.

All packages are shipped within 2 business days and you will be provided with a tracking number.

After your order has been shipped we will provide you with a tracking number. You can track the progress of your order using the link in your email or by logging into your account. Please allow at least 3 business days after your expected delivery date before contacting us.

Due to the size of your order, we may have sent your items in separate packages. Please allow 3 business days before contacting us.

If you have received the wrong item please get in contact with our customer support. Please include photographs of the incorrect item and your order number to help us find your order faster.

We ensure that our items have been checked for quality control by the manufacturers and our dispatch team before being packaged. We realise that damage can occur while in transit and we would love to help you resolve any problems you may have with a faulty or broken item. Please contact our customer service with photos and we will find a solution for you.

After your order has been placed, we cannot make any changes or edits. Please make sure all your information is correct before finalising your order.