Terms & Conditions
Acceptance of the terms of use
You acknowledge that by accessing or making a purchase on our site, you are agreeing to our terms and conditions. Read our terms and conditions in full before accessing or using our website. By placing an order with us, you are agreeing to these terms and entering into a contract with us until your order is completed.
PRIVACY POLICY
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We do not sell any personal information to third parties.
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In some cases, we may share certain information with other service providers such as shipping couriers, who also uphold their own privacy policies.
We employ the help of cookies in order to help your shopping experience. Cookies will allow your browsers to remember the items in your shopping cart, assist in placing an order, recognise you when you return to our website and analyse your shopping patterns.
What personal information we may collect
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Contact information including, name, email, address, phone number and date of birth.
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Your Credit card details when processing payment.
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Your personal preferences and opinions.
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Any interaction with our customer service teams will be recorded.
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Any additional information that may be provided to us by you through the use of our site.
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Any additional personal information that may be requested by us.
When do we collect your data
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When you register an account with us.
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When you subscribe to our newsletter or product notifications.
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Whenever you use our website or view our products.
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When you accept our cookies and tracking technologies on your device.
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Anytime you interact with our customer services using email or social media.
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When you interact with any of our social media sites by liking, commenting or using any provided links.
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When you sign up for our brand ambassador program.
How will we use the personal information
Our main goal for collecting personal information and data is to create a customised experience for every customer. We may use your information in the following ways:
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In order to provide products and services to you
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In order to communicate with you about our latest promotions and products.
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To create invoices, receipts or any other agreements for the sale of the product.
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To improve our products by using the data we received from you.
We may need to share your information with the following third parties in order to complete your order:
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Payment providers.
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Delivery companies.
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Order packers.
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Payment services such as Afterpay, if that is your chosen payment method.
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Our marketing or advertising partners.
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Our website hosts or designers.
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Email marketing companies.
PURCHASES AND PAYMENT
Orders. Before placing an order with us, the Customer must agree to all Terms and Conditions on the website. It is the responsibility of the Customer to provide us with accurate information when placing an order. We are not responsible for any incorrect information given to us such as delivery address. All additional expenses are the responsibility of the Customer to correct the order. Only one voucher code is applicable per order and codes can be applied at the checkout. Any voucher codes that are invalid or expired will be declined.
Fraud. In case of suspected credit card fraud, we will contact you directly to confirm your identity. If we do not receive a response within 5 business days, your order will be cancelled. We will not be responsible for any expenses, loss or inconveniences. It is our responsibility to protect our Customers from potential fraud.
Price. It is our right to change or modify prices displayed on our website at any point in time. These changes will not affect orders that have already been placed on our website.
Sales. Vouchers or coupon codes will not be applied on sales items. Sales Items are not applicable for a refund. Sales prices can be changed at any time without notice.
DELIVERY AND SHIPPING
Shipping Policy. Shipping charges will be added to your total at the checkout and your order will be shipped within 2 business days, excluding public holidays. Packages are shipped out Monday - Friday and we do not ship on weekends or holidays. Any orders placed on public holidays or weekends will be treated as placed on the next business day. Once your order has been shipped, we will provide you with a confirmation email and tracking number. We cannot be held responsible for any delays beyond our control during shipment including custom issues or weather problems. Your order will be completed once your parcel has been delivered to the provided address and the products will be your responsibility from that time.
International Shipping. International orders might be subject to import duties, customs and taxes which is the sole responsibility of the buyer. We are not responsible or liable if you do not pay for such import duties and taxes. It is the buyers responsibility to comply with all relevant laws and regulations of the country for which the products are destined. We are not liable or responsible if the buyer breaks any such laws.
After a parcel has left our warehouse, we are not liable for any errors made by a third-party courier company.
RETURNS
Returns Policy. You can make a request for a return within 14 days of receiving your order. We offer free reruns using Australia Post. If your product is faulty, please contact us before requesting a return.
To be eligible for a successful return you must comply with our returns policy:
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All items must be unworn, undamaged and in original condition with all tags attached and inside provided packaging.
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The item does not have any stains or marks.
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The request for a return was made within 14 days.
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The item does not have any odours (including body odour, perfume or deodorant)
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The item was not on sale at the time of purchase.
You can use the tracking number assigned to your returns label and follow the progress of your package. You have the option of using your preferred courier at your expense but we recommend using a shipping service that offers tracking. After we have received your package and checked the condition of your items, we will issue your refund. Refunds are issued within 10 days and paid to the original payment method. Once we have completed your refund process, you will receive a confirmation email. We reserve the right to determine if an item is not eligible for return. If we suspect fraudulent activity including false claims of orders being shipped back for return, we reserve the right to withhold refunds and block your account.
Sale Items. Sale items are marked to clear and will not be eligible for a return. Any unauthorised Sale items received by our team will be returned to the sender.
Damaged Items. We ensure that our items have been checked for quality control by the manufacturers and our dispatch team before being packaged. We realize that damage can occur while in transit and we would love to help you resolve any problems you may have with a faulty or broken item.
INTELLECTUAL PROPERTY
Copyright. All information and content displayed on our website (excluding user generated content) is the property of Pardis. This content includes logo, images, illustrations, videos, descriptions and audio clips. Our content can only be used for personal use and not commercial use. We authorize the customer to view, copy, download or print the content provided on our website solely for personal and non-commercial use. Use of our content is only permitted if you do not modify the content or remove any copyright or trademark notices.
ACCURACY
We aim to present our product as accurately as possible with the use of images and descriptions on our website. We cannot guarantee that your monitor’s display of the color of our products will be accurate. Our goal is to provide you with the best content but on occasion our website might contain errors or inaccuracies in regards to product display or stock availability. We cannot guarantee that any products purchased on our website will meet your expectations or that the description of the product was error-free. If you are not pleased with your item you may request a return.
AMENDMENTS
We reserve the right to change our terms and conditions at any time without notice.